Sunday, October 29, 2023
Alexander Papp, MDA
The “988 Lifeline” service was launched in July 2022, progressing from the narrow focus on suicide prevention as the “National Suicide Prevention Lifeline” to a wider attention of forms of acute distress (and also requiring a much simpler dial code).
A recent study on 988 Lifeline reveals that while it has received millions of calls, texts, and online messages, it might not be living up to its full potential. The researchers found that people dealing with severe psychological distress were more likely to know about the lifeline than the general public. However, only about a quarter of respondents overall felt very likely to call 988 again during a mental health crisis. Even among those with severe distress who had already used the lifeline, less than a third felt very likely to use it again.
The study, based on a survey of about 5,000 people in June, raises questions about why those in serious distress might hesitate to use the lifeline again. The authors of the study highlight the need to figure out why this is happening and suggests possible improvements like better training or more resources.
Despite playing a critical role in addressing the increasing mental health needs in the U.S., the study implies that the 988 lifeline may not be meeting expectations fully. Since its launch, 988 has handled around 6.5 million calls, texts, and chats, demonstrating its importance. While people working in the field of mental health recognize its potential, they also acknowledge that this new initiative that may need some refining.
Success for the 988 lifeline involves actively managing crises, offering supportive listening, assessments, and acting as a gateway to broader mental health resources. The study suggests success should not only focus on immediate assistance during a call or text but also on ensuring ongoing care and support in the mental health system. Additionally, the study underscores the need for better training for mental health professionals, as the 988 lifeline is different from its predecessor and requires a diverse skill set to address a variety of challenges.
988 Lifeline centers are looking to bring on new volunteers and paid employees. Interested persons should log on to 988lifeline.org/careers. Who knows, maybe it will be you who does something wonderful to improve the service!
